Our Services

Friendly, in-home tech help for seniors. $149 flat, up to 2 hours. No Fix, No Fee — you only pay once your problem is fixed.

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We come to you, fix what's wrong, and show you how it works so you feel confident next time. No rushing, no jargon, and no question is a silly question.

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Scam, Virus & Security Help

Scammers target seniors more than any other group, and they keep getting more convincing. We help you clean up, lock down, and stay a step ahead.

• Fake virus pop-ups and scam warnings — We remove the pop-up, clean up your web browser, and remove any program a scammer used to get into your computer.

• Virus and malware removal — We scan your device and remove anything harmful.

• "Is this a scam?" checks — Not sure about an email, text, or letter? We'll look at it with you and give you a clear answer.

• Unwanted charges and subscriptions — We find out where a mystery charge is coming from and cancel it if it can be canceled.

• After-a-scam lockdown — If a scammer got in, we change your passwords, check your email and bank for anything they changed, and help you protect yourself from follow-up scams.

• Phone scam protection — We turn on your phone's built-in spam filters to help cut down on scam calls and texts, and help your family set up a "safe word" for emergency calls.

• Security check-up — We make sure your protection is turned on and explain, in plain English, what's keeping you safe.

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Everyday Tech Help

Passwords & Accounts

• Locked out? We help you get back into your accounts.

• Two-step login codes — We set them up or fix them, and practice with you until it feels easy.

• Password organizing — We help you set up a simple system to keep track of your passwords, on paper or with an app if you prefer.

New Devices & Updates

• New phone, tablet, or laptop setup — We set it up and move over your contacts, photos, and accounts.

• Update problems — We get stuck updates installed and working.

• "Where did everything go?" — After an update moves things around, we'll show you where your favorite things went.

Easier to See, Hear & Use

• Bigger text and icons, louder ringtones, clearer screens, and a simpler home screen, set up just for you.

• Captions on video calls so you never miss a word.

Staying Connected

• Video calls with family (Zoom, FaceTime)

• Email setup and fixes

• Texting and messaging problems

• Contacts that won't show up on all your devices

Common Fixes

• Slow computer or phone

• Printer won't connect or print

• Wi-Fi and internet trouble

• Frozen or crashing apps

• TV streaming devices (Roku, Fire Stick)

• Doorbell cameras and Alexa/Echo basics

• Finding and backing up photos and files

• Printing photos

After every fix, we show you how to do it yourself, so you feel confident next time.

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How No Fix, No Fee Works

1. Tell us what's wrong. When you book, let us know the problem you want fixed.

2. We agree on what "fixed" means. Before we start, we'll make sure we both know what a fixed problem looks like.

3. We fix it and show you how it works. Up to 2 hours of friendly, patient help in your home.

4. You pay only when it's fixed. If we can't fix the problem you booked, you don't pay.

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What's Not Included

To keep things simple and affordable, EZ Rescue doesn't cover:

• Major hardware repairs (like replacing parts or cracked screens)

• Business or office computer systems

• Running cables or wiring

• Getting back money lost to a scam or getting refunds (we'll help you lock things down and tell you who to report it to)

Not sure if your problem is covered? Just ask. We'll tell you honestly.

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EZ Rescue & Setup: $149 flat • Up to 2 hours • In your home • No Fix, No Fee